Shipping policy
Shipping Policy
Last updated: 24 August 2026
At Timeless, we aim to get your order packed and on its way as quickly as possible.
Order Processing
Timeless products are ready to ship.
Orders are generally processed and dispatched within 1–3 business days after payment has been successfully received.
During busy periods, launches, promotions or other circumstances, processing may take longer. If there is a significant delay, we will do our best to keep you informed.
Shipping Carrier
Orders are shipped using Australia Post.
Once your order has been dispatched, you will receive tracking information where tracking is available.
Shipping Destinations
We currently ship to:
- Australia
- New Zealand
Delivery Times
Delivery times can vary depending on your location and Australia Post’s network.
Estimated delivery times are provided as a guide only and are not guaranteed. Delays may occur due to circumstances outside of Timeless’ control, including postal delays, weather, public holidays or other disruptions.
Incorrect Shipping Information
Customers are responsible for providing accurate delivery information when placing an order.
If an order is returned to Timeless because an incorrect or incomplete address was provided, additional postage costs may apply to resend the order.
Lost or Delayed Parcels
If your order appears to be delayed or lost, please contact us so we can assist with tracking the shipment.
Where appropriate, we may work with Australia Post to investigate the delivery.
International Orders
Orders shipped to New Zealand may be subject to customs duties, taxes or other charges imposed by the destination country.
Any applicable charges are the responsibility of the customer.
Contact
If you have questions about shipping or your order, please contact Timeless using the contact details provided on our website.