Refund policy

Return & Refund Policy

Last updated: 24 August 2026

At Timeless, we want you to be happy with your order. Please read the following policy before making a purchase.

Change of Mind

Timeless does not accept returns or exchanges simply because you have changed your mind, selected the wrong size, or no longer want the item.

We strongly recommend checking our sizing information before placing your order.

Faulty or Damaged Items

If you receive an item that is faulty, damaged, or not of acceptable quality, please contact us as soon as reasonably possible.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the fault or damage

We will assess the issue and, where required under Australian Consumer Law, provide an appropriate remedy such as a repair, replacement or refund.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as reasonably possible.

We will arrange an appropriate solution, which may include a replacement or refund.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

If a product does not meet the consumer guarantees that apply to it, you may be entitled to a remedy even if the issue is identified after the timeframes mentioned in this policy.

Contact Us

For questions about returns, refunds or faulty or incorrect items, please contact Timeless through our website’s contact details.

Please do not send items back without contacting us first, as we need to provide instructions for your return.